You must pay online via your portal. Now remember, it must be received ON OR BEFORE the 5th in order to avoid a late fee.

• Once logged into your tenant portal, you will land on the Home tab where you can view your current balance owed and details of current and future charges broken down by month.
• Click Set Up Autopay to create an automatically recurring payment.
• You have two options of payment methods. Select eCheck (direct withdrawal from bank account) or Credit or Debit Card.
• eCheck payments are free to you, while Credit or Debit Card payments carry a non-refundable online portal convenience fee that is added to the total of your payment. See the FAQs for more information about these fees.
• Pay Now - Continue through the steps to submit a payment directly to your property management company. You will receive a confirmation email once the payment is successfully submitted, although this does not mean it has cleared your bank account yet. If you do not receive a confirmation email, you did not fully complete all necessary steps to submit the payment.

If you see a message stating you cannot make online payments, please contact your property manager as this is a service they can choose whether or not to offer their tenants.

• Once logged in, you will land on the Home tab where you can view your current balance owed and details of current and future charges broken down by month.
• Click Pay Now to make a one-time payment.

• You have two options of payment methods. Select eCheck (direct withdrawal from bank account) or Credit or Debit Card.
• eCheck payments are free to you, while Credit or Debit Card payments carry a non-refundable online portal convenience fee that is added to the total of your payment. See the FAQs for more information about these fees.

• Pay Now - Continue through the steps to submit a payment directly to your property management company. You will receive a confirmation email once the payment is successfully submitted, although this does not mean it has cleared your bank account yet. If you do not receive a confirmation email, you did not fully complete all necessary steps to submit the payment.

If you signed a lease agreement online through your portal, you can view or download the completed lease documents from your portal at any time. Click Property Info from the menu on the left to view or download your online lease documents.

Read more about it here.

You can give notice online.

Submit maintenance requests directly to your property manager along with photos of the issue. Please Note, if you do not see this tab, contact your property manager as this feature may not be enabled for their account.

1. From the Home or Maintenance tab, click Request Maintenance.
2. Enter a detailed description of the issue, upload one or more photos of the item needing attention (must select multiple photos at once from computer or camera roll), give the property manager permission to enter with their key, then click Submit Request.
3. If you would like a copy of this request for your records, please contact your property manager.

To Check on a Maintenance Request

Check the progress of your request in the Maintenance tab. The status will update from received, to scheduled, to completed.

There is no limit to how many maintenance requests you can submit or see in your Online Portal. If you feel there are some missing, please contact your property manager as it's related to something they've done on their end.

Yes, rent is still due the next month on the 1st-5th of the following month.

Your previous management company should provide us with a copy of your lease, application and any move in conditions. If you have any concerns about documents being transferred over, please let us know and we discuss with you further.

Most of our homes are pet friendly, but be sure to check with us to make sure that your home accepts pets. We will need for you to submit an e-mail with a description and photo of the desired pet. We will submit the pet for approval and let you know. There is usually an additional pet deposit and pet rent. You can find more information here.

Click the Payments tab, then click View full account ledger to see a detailed ledger of all charges and payments posted to your account.

Please contact us if you have any questions about the transactions displayed.

Everyone on the lease, roommates, significant others are all on the same lease ledger. So if you paid rent, one of your roommates may not have paid rent. Everyone is on a joint lease, meaning everyone is equally on the hook for the rent payment. Talk to your roommates and make sure you know who hasn't paid and see if they plan on making a payment. If no payment is made by the 6th, a 3 day notice will be served for everyone in the home. This is a notice that lets you know still have a remaining balance and unless paid within 3 business days, the eviction process will start on your home. If you are having issues with roommates and payments, talk to us! We might be able to help.

Yes, they can. If you choose to move someone into your residence, that potential resident will have to contact us and submit an approved application to be submitted on the current lease.

We typically have leases that go for 12 months or so. After this, your lease is converted automatically to month to month. This means that after your initial lease term, you can serve a 30 day notice and your lease will be terminated. This also means that in most cases, we can serve you a 30 day notice and your lease will be terminated.

Our policy is to have all property on 12 months leases, so near the end of your lease term (12 months typically) you will receive a letter asking if you will be renewing your lease or not (for another 12 months). If you choose not to review your lease, you may be served with a 30 day notice to vacate at the end of your lease term. Some renewal letters also serve as a 30 day notice, so please read them carefully. We want to work with you and we try to be as flexible as possible, so please contact us if you have any special circumstances or if you have questions about your lease.

A pre-walk thru is an opportunity for the current resident to have a Locale employee show what needs to be accomplished to receive the security deposit back. You will be provided with more information on this after you give your required 30 Day Notice.

Contact us for an appointment and any concerns you might have about move out.

Locale has 21 days to send a check with the total amount refunded, and an itemized written statement of the basis for, and the amount of, any security deposit received and the disposition of such security and shall return any remaining portion of such security to the Resident.

Personal checks are NOT accepted. If you are unable to pay with EFT or Credit Card AND you can provide proof (such as a letter from a bank or credit agency), then your check will be accepted, without a $5 paper fee. If eligible, add $5 to your check and include your name, and the address and unit #.

Generally no, but please contact us if this is the case, there may be circumstances where this is possible.

Of course, we will have all your pertaining files in the office. We would be more than happy to email whatever form you might need.

Yes, we can help. It is a $50 fee to have a Locale employee come out the property after hours to help.

Yes you may, as long as you include information explaining what months the check will be covering.

Except as provided by law, no repairs, decorating or alterations shall be done by Resident(s), without Lessor's prior written consent. Resident(s) shall notify Lessor in writing if any repair(s) or alteration(s) are contemplated. Decorations include, but are not limited to, painting, wallpapering, and hanging of murals or posters. Resident(s) shall hold Lessor harmless as to any mechanics lien recordation or proceeding caused by Resident(s).

Yes, if you are unable to change the detector please give us a call and we would be more than happy to come and take care of it for you.

All renters' insurance business seems about the same, we have found Allstate and Allied Insurance to be very informative and helpful.

Monday-Friday 10-2 and Saturday appointments by request. However, we are available at our office by appointment only. Please call to setup an appointment.

If you live at a property that accepts pets, you are more than welcome to contact us and answer the pet related questions, pay the additional pet security deposit, and provide us with the current vet vaccinations and a picture of the pet for our records here. If your pet is accepted you must abide by the pet rules.

If you know you will be out of the area you are more than welcome to submit your rent check early to avoid a late fee. Or you may pay online. We are a very friendly online business!

Before and after a resident leaves, the locks will be changed and a new key will be distributed to the new resident. It is a part of our turnover.

Yes, please contact us. As a reward, you as the current renter receive a "Refer a Friend Bonus!" At the lease signing of your friend, you will receive cash as a thank you from us!

When you submit your application fee at the end of your application, it will usually say that it was unable to completely process the fee. We have to process it on our end before it will completely go through. If there is an issue with your payment, we will contact you. But usually once you click submit you are good to go. After you submit your application, keep an eye out for an email from us. We will let you know if we need anything else.